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Emergency & restoration
Commercial Emergency Response Program
The worst time to gather building information is during an emergency. Our response program puts your property details, contacts and priorities on file before anything goes wrong.
Service scope
What's included
Every project and service request starts with a written scope, so you know what is included before work begins.
- Property profiles and site walk
- Shutoff and utility location records
- Emergency contacts and approval authority
- Access and security procedures
- Response priorities
- Annual review
Prepare before the call
We walk the property and record shutoff locations, access, key contacts and critical areas, so the response starts with information instead of questions.
Agree on authority
Approval limits and decision-makers are set in advance, so emergency work can begin without waiting for signatures.
Review every year
Contacts, tenants and building systems change. An annual review keeps the profile current.
Local knowledge
Preparing Denver properties
Cold snaps that freeze sprinkler and water lines, hail and heavy snow are the most common emergencies for Denver commercial properties. Knowing where shutoffs are can save hours of damage.
Process
What happens when you call
Call
A person answers and asks what happened and whether anyone is at risk.
Safe next steps
We explain safe next steps for the conditions, and confirm when we can be there.
Protect
Stop the source, secure the property and limit further damage.
Document
Photos, readings and a written scope for you and your insurer.
Restore
Drying, cleaning and rebuilding with one coordinated team.
Questions
Questions and answers
Does enrollment guarantee immediate arrival?
No. It means we can act faster with the right information and authority already in place.
Is there a cost to enroll?
Program terms are set for each property or portfolio.
Can it cover multiple properties?
Yes. Portfolios are a good fit.
What if we already have a restoration vendor?
The program can complement or replace an existing arrangement.
Related
Related services
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